1xpet online Help Center — instant answers to every question and fast solutions to any issue

Need help with your account, payments, bonuses, or anything else? You'll find it all right here — in English, made simple.

💬 Mobile Pay Withdrawal 🎁 Bonus Terms 🔐 Password Reset 📱 App Download
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What do you need help with?

Browse the sections below to find what you need

Registration
Account Registration & Verification
12 Guides
Deposit
How to Make a Deposit
9 Guides
Withdrawal
Withdrawal Rules & Guidelines
11 Guides
Bonus
Offer Terms & Conditions in Detail
14 Guides
Betting
Betting Rules & Odds
18 Guides
Mobile App
Download & Usage Guide
7 Guides

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From Registration to Your First Bet — A Step-by-Step Guide

Signing up with 1xpet online is quick and straightforward. Just follow the steps below.

1

Go to the Registration Page

Go to the 1xpet online registration page and start by entering your mobile number. Make sure it's correct, as your OTP will be sent to this number.

2

Verify Your OTP

Verify your number using the 6-digit code sent to your mobile. If you don't receive it, wait 30 seconds and tap the "Resend" button.

3

Fill In Your Personal Details

Enter your full name, date of birth, and a strong password. Your name must match your national ID exactly, or you may run into issues when making withdrawals later.

4

Complete KYC Verification

Upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Once done, you won't need to do it again.

5

Make Your First Deposit and Get a Bonus

Once your account is active, make your first deposit. The welcome bonus will be added to your account automatically.

Tips: Provide accurate information during registration. Incorrect details can cause issues during account verification and may result in withdrawals being blocked.


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Deposits & Withdrawals — A Complete Guide

All payment information for 1xpet online in one place

Depositing at 1xpet online is quick and simple. You can fund your account directly via Mobile Pay, Nagad, or Rocket. In most cases, deposits are credited instantly.

Before making a deposit, make sure your mobile banking account is active and has sufficient balance. Keep a note of the transaction reference number — it'll be useful if anything goes wrong.

Please Note: If your deposit hasn't arrived within 30 minutes, contact us via live chat and have your transaction screenshot ready.

MethodMinimumMaximumTime
Mobile Pay৳200৳50,000Instant
Nagad৳200৳50,000Instant
Rocket৳300৳30,0001–5 Minutes
Bank Transfer৳500৳2,00,0001–4 hours
Deposit Security

All payments at 1xpet online are processed through SSL-encrypted channels. Never share your bank or mobile banking details directly — 1xpet online will never ask for your payment information over a phone call or message.

Your account must have completed KYC verification before you can make a withdrawal. Once verified, every subsequent withdrawal is processed much faster — Mobile Pay and Nagad transfers typically arrive within 1 to 5 minutes.

When submitting a withdrawal request, make sure to double-check the mobile number you're sending to. If the funds are sent to the wrong number, recovering them can be a complicated process.

Warning: Withdrawing bonus money requires meeting the wagering conditions. There are no conditions for withdrawing real money.

MethodMinimumTimeFee
Mobile Pay৳3001–5 MinutesFree
Nagad৳3001–5 MinutesFree
Rocket৳3002–10 MinutesFree
Bank৳1,0001–24 HoursVaries by bank
What to Do If Your Withdrawal Is Delayed?

1. Check the status in your account's transaction history.
2. If it shows "Processing", please wait a little longer.
3. If it's been more than 30 minutes, take your transaction ID and contact us via live chat.
4. The support team typically resolves issues within 15 minutes.

Minimum Deposit

৳200

Maximum Daily Deposit

৳2,00,000

Minimum Withdrawal

৳300

Maximum Daily Withdrawal

৳5,00,000


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Bonuses & Promotions — Terms and Conditions in Detail

Bonuses can be confusing — here's a clear, plain-language breakdown of everything you need to know

Welcome Bonus

Get a 100% bonus on your first deposit, up to ৳2,000. To qualify, make your deposit after logging in for the first time. This offer is not available on existing accounts.

What Is Wagering?

Bonus funds cannot be withdrawn directly. They must be converted to real money by meeting a wagering requirement. Example: a ৳1,000 bonus with a 5x wager means you need to bet ৳5,000 in total.

Weekly Reload

A new reload bonus offer drops every Monday, announced via email or app notification. Some offers are only valid for a limited time.

Bonus Validity

Most bonuses are valid for 7 to 30 days. Any unused bonus will be automatically cancelled once the validity period expires. Make sure to use it before it runs out.

Important: The bonus terms and conditions at 1xpet online are subject to change at any time. Check the promotions page regularly or contact the support team for the most up-to-date information.


Common Issues & Quick Fixes

The Most Common Issues We Hear About — and Their Simple Solutions

First, double-check that you're entering the correct mobile number and password. Make sure Caps Lock is off. If you've forgotten your password, click the "Forgot Password?" link on the login page — an OTP will be sent to your registered mobile number. Entering the wrong password three times will lock your account for 15 minutes; try again after that.

Mobile Pay and Nagad transfers usually arrive within 3–5 minutes. If it's been more than 15 minutes, first check your mobile banking app to see whether the amount was deducted. If it was, take your transaction ID and contact us via live chat. Having a screenshot ready will help speed things up.

Start by checking the status in your account's transaction history. If it shows "Processing", wait a little longer. If your KYC verification is incomplete, your withdrawal may be on hold — complete it as soon as possible. Withdrawals of bonus funds can also be held if the wagering conditions haven't been met. If the issue still isn't resolved, contact the support team with your transaction ID.

The most common reason for not receiving a bonus is having an existing active bonus. 1xpet online does not allow multiple bonuses to be active at the same time. A bonus may also not appear if it has expired or the offer's terms haven't been met. Contact the support team to find out the exact reason.

To install the 1xpet online app on Android, you'll need to enable "Install from Unknown Sources" in your phone's settings. Go to Settings → Security → Unknown Sources and turn it on. On iOS, you can install it directly from the App Store. If you run into any issues, a detailed guide is available on the download page.

There are several possible reasons your account may be blocked — repeated incorrect password attempts, incomplete KYC, or a security-related flag. In any case, reach out to the support team via email or live chat and verify your identity using your registered mobile number and ID details. Most issues are resolved within 24 hours.

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Contact Us

If you still can't find a solution, our support team is always here to help

Live Chat

The fastest option. Chat with our support team right now.

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Avg: <3 minutes
Email Support

For complex issues, send a detailed email and attach screenshots.

support@1xpetonline.net
Response: Within 24 hours
FAQ Section

Find answers to common questions on your own. Fast, straightforward solutions.

150+ Q&As

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