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1xpet online FAQ — Common Questions & Answers

Get straight answers to the most frequently asked questions about registration, login, deposits, withdrawals, bonuses, and betting — all in one place.

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Account & Registration

To register, you'll need a valid Bangladeshi mobile number, your full name, and date of birth. You must be at least 18 years old. Registration is completely free and takes just 2 minutes.

Each person may only create one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

KYC is not required to start betting, but you will need to verify your identity with a photo of your NID or passport before making a withdrawal. This is to keep your account secure.

Some details — such as your name — cannot be changed directly and require contacting the Help Center. Your email and certain other settings can be updated straight from your account panel.

To temporarily suspend your account (Self-Exclusion) or permanently delete it, contact our help center. If you have a remaining balance, make sure to withdraw it first.

Wait 60 seconds and tap "Resend". Make sure your mobile network is active and the number is correct. If the issue persists, at the help center contact us.
Login & Security

Click "Forgot password?" on the login page. An OTP will be sent to your registered mobile number, and you can set a new password from there.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Wait 30 minutes and try again, or contact support.

Yes, you can log in on multiple devices. However, it's safer to stay logged out on old or unfamiliar devices.

1xpet online uses SSL encryption. As long as you keep your password private and use a secure network, your account stays fully protected.

When "Remember me" is enabled, your session stays active for an extended period. When disabled, you will be automatically logged out after a period of inactivity.
Deposits & Payments

The following methods are supported:
  • Mobile Pay — Most popular method
  • Nagad — Fast Transfer
  • Rocket — Dutch-Bangla Bank
  • Bank Transfer — Direct Bank

The minimum deposit via mobile banking is just ৳200. For bank transfers, the minimum starts at ৳500.

Deposits via Mobile Pay, Nagad, and Rocket are typically credited within 1–3 minutes. Bank transfers may take 1–6 hours.

Wait 15 minutes. If the deposit still hasn't arrived, take your transaction ID and a screenshot and at the help center Get in touch. Issues are usually resolved within 1–2 hours.

1xpet online does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transaction charges.
Withdrawal

Withdrawals to Mobile Pay and Nagad typically arrive within 5–15 minutes. Bank transfers may take up to 1 business day.

The minimum withdrawal amount is ৳300. Daily withdrawal limits may vary depending on your KYC verification level.

Yes, for large withdrawals, identity verification with your NID or passport is required. Smaller amounts are generally processed without it.

It's usually processed within 1 hour. If it takes longer, contact the help center with your transaction ID.

1xpet online does not charge any withdrawal fees. However, charges from your mobile banking provider or bank may still apply.
Bonuses & Promos

Get a 100% bonus on your first deposit — up to ৳10,000. The bonus is applied automatically at the time of deposit. No separate code is needed.

To withdraw bonus funds, you must first wager a specified multiple of the bonus amount (wagering requirement). For full terms and conditions Terms & Conditions on this page.

When placing a bet, you'll see a "Free Bet" option under the payment method. Select your free bet credit from there. Note that the original free bet stake is not returned with winnings — you only receive the profit.

Yes, every bonus offer has an expiry date. If the wagering requirements are not met within that period, the bonus will be forfeited. Log in to your account to check your bonus expiry.

Enter your code in the "Promo Code" field on the registration form. If you're already registered, you can apply a promo code from the Bonus section of your account.
Betting & Lottery

You can bet on 30+ sports including cricket, football, kabaddi, tennis, and badminton. Live in-play betting is also available in real time.

Minimum bet starts at just ৳10, so you can enjoy betting even with a small amount.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is postponed or cancelled, your stake will be refunded.

Log in and Lottery page Go there to view ongoing lottery draws. Purchase your tickets and wait for the draw results.

Odds are a numerical expression of winning probability. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win. Match Odds View full details on this page.

Yes, cashback is available on select promo offers. Log in and check the bonus section to see current offers.

Why choose 1xpet online?

Millions of bettors in Bangladesh trust us — here's why

Safe & Trusted Platform

Your data and funds are fully protected with SSL encryption and strict security measures.

Instant Payment

Deposit and withdraw via Mobile Pay or Nagad in minutes — no long waits.

24/7 Bangla Support

Get help in Bengali around the clock — via chat, email, or phone.

30+ Sports & Live Betting

Bet on 30+ sports including cricket and football with real-time odds.

Attractive Bonus Offers

Welcome bonus, cashback, free bets — earn rewards at every step.

Simple Mobile App

Place bets from anywhere with the Android app — fast, easy, and reliable.

Still have questions?

Our support team is always here for you

Live Chat Support

Visit the help center and chat with us in Bengali via live chat. Average response time is 2 minutes.

Go to Help Center →
Email Support

For detailed issues, reach us by email. We typically respond within 2–4 hours.

support@1xpetonline.net
Terms & Conditions

Read the Terms & Conditions page for detailed rules on Betting, bonuses, and payments.

View Terms & Conditions →

Responsible Betting: Betting is entertainment, not a source of income. Always bet within your means. If you need help, Responsible Gaming get help on this page.

Get started now — register for free

Join 1xpet online and claim a welcome bonus of up to ৳10,000 on your first deposit. Cricket, football, and lottery — all in one place.

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Free Registration Instant Bonus 24/7 Support

For users aged 18 and above. Please play responsibly.

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